Frangipani Florist - Mara Frangipani

Privacy Policy

Effective date: May 28, 2026  ·  Last updated: May 28, 2026

1. Introduction

Welcome to Frangipani Flowers & Gifts ("Frangipani Florist", "we", "us", or "our"), a boutique floral studio located in Novato, CA, serving all of Marin County, California. Our website is marafrangipani.com.

This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us, how we use that information, and the choices you have. By using our website or services you agree to the practices described here.

2. Information We Collect

2.1 Information you provide directly

  • Contact & order forms: name, email address, phone number, and any message or special instructions you submit.
  • Orders & checkout: delivery address, event date, floral preferences, and special notes.
  • Payment information: credit/debit card details — processed securely by Stripe. We never store your full card number on our servers.
  • Wedding & event forms: event type, guest count, preferred date, and budget information you provide when requesting a quote.
  • Account registration (optional): email address and password if you create an account.

2.2 Information collected automatically

  • IP address, browser type, device information, and pages visited, collected via standard web server logs and analytics tools.
  • Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

  • To process and fulfill your floral orders, including preparing and hand-delivering your arrangements.
  • To communicate with you about your order, answer questions, provide pictures, or give updates.
  • To process payments securely through Stripe.
  • To respond to inquiries submitted via our contact form.
  • To send promotional emails or seasonal offers — only with your consent; you may opt out at any time.
  • To improve our website, detect errors, and understand how visitors use our services.
  • To comply with legal obligations applicable in the State of California.

4. Third-Party Services

We work with the following third-party providers who may process your data on our behalf:

  • Stripe — Payment processing. Your payment data is handled according to Stripe's Privacy Policy. We store only a transaction reference.
  • Google reCAPTCHA — Used on our contact form to prevent spam. Subject to Google's Privacy Policy.
  • Instagram & Facebook — Social media links on our website. Clicking them takes you to those platforms' own environments, which have their own privacy policies.

We do not sell, rent, or trade your personal information to any other third party.

5. Data Sharing

We only share your personal information when necessary to deliver our services (e.g., providing a delivery address to a courier) or when required by law. We will never share your information for third-party marketing purposes without your explicit consent.

6. Cookies

Our website uses essential cookies required for shopping-cart functionality and session management. We may also use analytics cookies to understand visitor behavior in aggregate. You can disable cookies in your browser settings; however, some features of the site (such as the shopping cart) may not function correctly without them.

7. Data Retention

We retain order and customer records for as long as necessary to fulfill your orders, resolve disputes, and comply with our legal and tax obligations (typically up to 7 years for financial records under California law). Contact-form inquiries are kept for up to 2 years. You may request deletion at any time (see Section 8).

8. Your California Privacy Rights (CCPA)

As a California-based business, we honor your rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You may request a summary of the personal information we have collected about you and how it has been used.
  • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.
  • Right to Opt-Out: You may opt out of any marketing communications at any time by contacting us or clicking the unsubscribe link in our emails.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To exercise these rights, please contact us at our contact page.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Security

We implement industry-standard security measures including HTTPS encryption and PCI-compliant payment processing through Stripe to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: